Frequently asked

Questions people ask before they order.

If yours is not here, ask it — we would much rather answer a question than take back a sofa.

Delivery & assembly

Do you deliver and assemble?

Both, with our own crew, and we take all the packaging away with us. Assembly is included in the price — there is no separate build fee at checkout.

How much is delivery?

Free on orders of S$300 and above, S$30 below that. That covers delivery, carrying it in and assembling it.

Buying one small thing on its own — a cushion, a bowl, a wall shelf? Ask us first and we will courier it for S$10 rather than charge you the full fee.

Full delivery details

How long does delivery take?

Subject to stock availability and delivery schedule, for everything on the site.

We confirm your slot before the day, and if a date slips you hear it from us first.

My block has no lift. Is there an extra charge?

Stairs are quoted per job rather than charged from a table — a second floor straight up and a fourth floor with a turn are not the same work. Tell us your floor and lift situation when you order and we give you the figure before you pay, never on the doorstep.

Can you take my old furniture away?

Yes, on the same visit, with disassembly included. Ask us for a quote when you order — it depends on the size of the piece and what else is on the truck that day. We cannot dismount anything fixed to a wall or ceiling.

Choosing a piece

Can you tell me if something will fit?

Yes, and please ask before you order rather than after. Send us the room dimensions, your floor and whether there is a service lift. Every product page also lists the real measurements.

Is the wood solid?

It varies by piece, and it is stated on every product page by component — solid timber, veneer or laminated board. We do not describe veneer as solid wood.

Can I see it before I buy?

We do not have a showroom — Make Living Great is online only. That is part of how the prices stay where they are. What we do instead: tell us the room and we will talk you through the real dimensions, the materials and how a piece behaves, and you have 100 days to send it back if it is not right.

Payment

What can I pay with?

PayNow straight to our UEN, or card (Visa, Mastercard, AMEX) at checkout. PayNow orders are confirmed once the transfer reaches us — usually the same working day.

PayNow goes straight to our UEN, 202519476E — check that number matches before you send anything.

I paid by PayNow — why does my order say pending?

Because a bank transfer is not instant on our side. Your order sits as pending until we see the money arrive, then we mark it paid and email you. That is usually the same working day.

Want it confirmed faster? WhatsApp us the transfer screenshot on +65 8976 9677 and we will sort it there and then.

Do you charge GST?

The price you see is the price you pay. We are not GST-registered, so there is no GST added at checkout.

After it arrives

What if I change my mind?

You have 100 days from delivery. The piece needs to be unused and in its original packaging, and we collect it ourselves. A few things cannot come back — made-to-order pieces, fitted wardrobes, unwrapped mattresses and clearance stock.

Full returns policy

It arrived damaged. What now?

Tell us within 48 hours with a photograph. We repair or replace it at our cost and arrange collection ourselves.

How long is the warranty?

1 year manufacturer warranty from the delivery date, covering manufacturing defects — faulty materials, poor workmanship, components missing on arrival. It does not cover wear, accidents or misuse.

Ask us the one that isn't here

Describe the room and what you are trying to solve. You will get a straight answer, with the real measurements.

Ask us on WhatsApp

+65 8976 9677 · hello@makelivinggreat.sg